Privacy Policy

Last updated: 15/09/2026

1. About this Privacy Policy

This Privacy Policy explains how Adventure Out Loud Pty Ltd collects, holds, uses and discloses personal information.

Adventure Out Loud Pty Ltd is registered in Australia with ABN 85 124 320 529.

In this Privacy Policy, “we”, “us” and “our” means Adventure Out Loud Pty Ltd.

This Privacy Policy applies to personal information collected through:

  • The Adventure Out Loud website.

  • Websites and landing pages operated by us.

  • Sub-brands operated by us, including Gorilla Trek.

  • Enquiries, quotations and bookings.

  • Email, telephone and other communications.

  • Social-media pages and messaging services.

  • Events, competitions, newsletters and marketing activities.

  • Applications for employment or contract work.

  • Services provided by us or arranged through us.

Where a sub-brand is operated by Adventure Out Loud Pty Ltd, the sub-brand is not a separate legal entity unless expressly stated otherwise.

Adventure Out Loud Pty Ltd
ABN: 85 124 320 529
Address: 1207 Kandanga Creek Rd, Kandanga, QLD, Australia, 4570
Email: hello@gorilla-trek.com
Telephone: +61 432 822 652
Website: gorilla-trek.com

We aim to manage personal information openly, responsibly and in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy laws.

2. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is recorded in material form or not.

Depending on how you interact with us, personal information may include:

  • Your name.

  • Date of birth or age.

  • Postal or residential address.

  • Email address.

  • Telephone number.

  • Nationality and residency.

  • Passport details.

  • Visa or permit details.

  • Emergency-contact details.

  • Travel and accommodation preferences.

  • Booking and itinerary information.

  • Dietary requirements.

  • Accessibility or mobility information.

  • Medical or health information relevant to travel.

  • Insurance details.

  • Payment and invoicing information.

  • Communications and correspondence with us.

  • Information submitted through forms.

  • Marketing preferences.

  • Feedback, reviews, survey responses and trip evaluations.

  • Images, photographs or video where identifiable.

  • Employment, education and work-history information.

  • Information required to verify identity or prevent fraud.

  • Technical information relating to your use of our websites.

Some information, such as health information, religious beliefs, ethnic origin or certain biometric information, may be sensitive information under the Privacy Act. We handle sensitive information with additional care and only collect it where permitted by law, including where consent is required.

We do not generally require financial information such as full payment-card numbers to be sent to us by email. Payments may be processed by an external payment provider.

3. How we collect personal information

We may collect personal information directly from you when you:

  • Submit an enquiry or booking request.

  • Request a quotation or brochure.

  • Complete an online form.

  • Make or manage a booking.

  • Contact us by email, telephone, post or social media.

  • Subscribe to a newsletter.

  • Enter a competition or promotion.

  • Complete a survey or review.

  • Provide information to arrange travel for yourself or others.

  • Apply for employment or contract work.

  • Attend an event or communicate with our representatives.

  • Use our websites or interact with our online advertising.

We may also collect information from third parties, including:

  • A person making a booking on behalf of other travellers.

  • Travel agents or business partners.

  • Airlines, accommodation providers, tour operators and other travel suppliers.

  • Insurance providers.

  • Payment providers.

  • Marketing, booking and customer-management platforms.

  • Publicly available sources.

  • Government, immigration, permit or conservation authorities.

  • Referees or previous employers, where relevant to recruitment.

If you provide information about another person, you should ensure that you have their authority to provide it and that they understand how we will handle their information.

Where you provide information about another traveller as part of a booking, we may reasonably rely on your authority to provide that information. However, you should not provide another person’s sensitive information unless you are authorised to do so.

4. Why we collect personal information

We collect, hold, use and disclose personal information for purposes including:

  • Responding to enquiries.

  • Preparing quotations and proposals.

  • Processing and managing bookings.

  • Arranging flights, accommodation, transfers, permits, tours, insurance and other travel services.

  • Providing customer support.

  • Communicating itinerary, payment and operational information.

  • Verifying identity and preventing fraud.

  • Processing payments and issuing invoices or receipts.

  • Managing cancellations, amendments and complaints.

  • Providing services requested by you.

  • Meeting legal, regulatory, accounting and insurance requirements.

  • Improving our websites, services and customer experience.

  • Conducting research, surveys and business analysis.

  • Sending marketing communications where permitted by law.

  • Administering competitions, promotions and newsletters.

  • Managing employment and contractor applications.

  • Protecting the safety, security and rights of our customers, staff and business.

  • Managing business transactions, restructures or sales.

  • Establishing, exercising or defending legal claims.

We will not use personal information for a purpose that is unrelated to the purpose for which it was collected unless permitted or required by law, or where you have consented.

5. Travel and booking information

To arrange travel, we may need to collect and use information such as:

  • Passport and identity details.

  • Date of birth.

  • Nationality and residency.

  • Emergency contacts.

  • Medical, dietary or accessibility requirements.

  • Insurance information.

  • Accommodation and transport preferences.

  • Permit and visa information.

  • Information relevant to safety or participation in an activity.

Some travel suppliers, airlines, accommodation providers, governments, parks, conservation authorities or local operators may require this information before they will provide a service.

If you do not provide information reasonably required to arrange or deliver a service, we may be unable to complete your booking or provide part of your itinerary.

We will not request sensitive information unless it is reasonably necessary or directly related to our functions or activities and collection is permitted by law.

6. Sensitive information

Sensitive information may include health information, medical information, disability or accessibility information, religious beliefs, ethnic origin and other categories defined by privacy law.

We may collect sensitive information where it is reasonably necessary to:

  • Assess whether a travel activity is suitable.

  • Arrange reasonable assistance or accessibility.

  • Provide dietary or medical support.

  • Arrange emergency assistance.

  • Meet the requirements of a supplier, park authority or government.

  • Protect your safety or the safety of other travellers.

  • Provide a service requested by you.

Where required by law, we will obtain your consent before collecting sensitive information.

You may decline to provide sensitive information. However, if the information is reasonably necessary for safety or service delivery, we may be unable to provide the relevant service or activity.

Please use any secure form or client portal we provide for medical, passport or other sensitive information. Do not send sensitive information by ordinary email unless we have specifically asked you to do so.

7. Cookies and similar technologies

Our websites may use cookies, pixels, tags, scripts, local storage and similar technologies.

A cookie is a small file or piece of information stored on your browser or device. Cookies may help a website remember your preferences, operate correctly, measure usage or provide relevant advertising.

The types of technologies we may use include the following.

Essential technologies

These may be required to:

  • Operate the website.

  • Maintain security.

  • Process forms.

  • Remember privacy preferences.

  • Manage sessions.

  • Prevent spam or abuse.

  • Support booking or payment functionality.

Analytics technologies

These may help us understand:

  • How visitors use our websites.

  • Which pages are visited.

  • How visitors arrive at our websites.

  • Whether pages or forms are functioning.

  • How we can improve our content and services.

Marketing technologies

Where enabled, these may help us:

  • Measure advertising campaigns.

  • Understand whether an advertisement led to an enquiry.

  • Show relevant advertising on third-party platforms.

  • Build audiences based on website interactions.

Embedded content

Our websites may include content from third parties, such as videos, maps, social-media content, booking tools or payment services. Those third parties may set their own cookies or collect information under their own privacy policies.

The actual technologies used on a particular website may vary. A current cookie list for each website should be available through our cookie notice when you first visit the website.

You can manage cookies through your browser settings or, where available, our cookie-preference tool. Disabling some cookies may affect website functionality.

Where required by law, we will request consent before placing or using non-essential cookies and similar technologies.

8. Website and technical information

When you use our websites, we or our service providers may collect information such as:

  • IP address.

  • Browser type and version.

  • Device type.

  • Operating system.

  • Referring website.

  • Pages viewed.

  • Approximate location.

  • Date and time of access.

  • Website interactions.

  • Error and diagnostic information.

  • Cookie identifiers or other online identifiers.

We use this information to:

  • Operate and secure our websites.

  • Detect fraud, spam and malicious activity.

  • Diagnose technical problems.

  • Measure website performance.

  • Understand how visitors use our websites.

  • Improve content, navigation and services.

  • Measure marketing effectiveness.

Some technical information may be personal information if it identifies or reasonably identifies you.

9. Direct marketing

We may use personal information to send you information about travel products, tours, destinations, offers, events, services and content that may be relevant to you.

We may send marketing communications by:

  • Email.

  • SMS.

  • Telephone.

  • Post.

  • Social-media or online advertising platforms.

We will comply with applicable direct-marketing and electronic-communications laws. The OAIC identifies APP 7 as the key Australian Privacy Principle applying to the use or disclosure of personal information for direct marketing.oaic

You can opt out of marketing communications at any time by:

  • Selecting the unsubscribe link in an email.

  • Replying “STOP” to an SMS where that facility is available.

  • Contacting us using the details in the “Contact us” section.

  • Updating your marketing preferences through a relevant account or preference centre.

Even if you opt out of marketing, we may still send non-marketing communications necessary to manage a booking, payment, enquiry, service, safety issue or legal obligation.

10. Disclosure of personal information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

Recipients may include:

  • Airlines and other transport providers.

  • Accommodation providers.

  • Tour operators and local guides.

  • National parks, conservation authorities and permit offices.

  • Car-hire and transfer providers.

  • Travel insurers and assistance providers.

  • Visa, immigration and government authorities.

  • Payment processors and financial institutions.

  • Booking, itinerary and reservation platforms.

  • Customer relationship management systems.

  • Email, SMS and marketing platforms.

  • Website hosting, security and analytics providers.

  • IT, cloud-storage and technical-support providers.

  • Professional advisers, including lawyers, accountants and insurers.

  • Debt-recovery, fraud-prevention and identity-verification providers.

  • Emergency, medical, security or evacuation providers.

  • Our related entities, contractors and service providers.

  • Potential purchasers or successors in a business transaction.

  • Courts, tribunals, regulators, law-enforcement bodies or government agencies where required or authorised by law.

  • Other parties where you have consented.

We do not sell personal information for money.

We may use service providers that process personal information on our behalf. Where appropriate, we take reasonable steps to require those providers to handle personal information consistently with applicable privacy obligations.

11. Overseas disclosures

Some travel suppliers and service providers may be located outside Australia, or may store or access information outside Australia.

Depending on the travel services you request and the technology we use, personal information may be disclosed to or accessed from countries including:

  • The countries in which your travel arrangements take place.

  • The United Kingdom.

  • Countries in the European Economic Area.

  • The United States.

  • Singapore.

  • Australia & New Zealand.

The specific countries may vary depending on your itinerary, suppliers, payment arrangements, technology providers and the location of the services you request.

Some overseas recipients may not be subject to privacy laws that provide the same level of protection as Australian law. Where required by the Privacy Act, we will take reasonable steps in the circumstances regarding overseas recipients.

If you provide information to enable us to arrange travel, you acknowledge that relevant information may need to be disclosed to overseas suppliers to provide the services you request.

12. Third-party websites and platforms

Our websites may link to or integrate with websites, booking platforms, social-media platforms, payment services and other third-party services.

Those third parties may collect information directly from you and may have their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites or services that we do not control.

You should review the privacy policy of a third party before submitting information to it.

13. How we hold personal information

We may hold personal information in:

  • Customer relationship-management systems.

  • Booking and itinerary systems.

  • Email and communication systems.

  • Cloud-storage services.

  • Accounting and payment systems.

  • Website and form databases.

  • Paper files.

  • Business records and correspondence.

  • Systems operated by our service providers.

Personal information may be held in Australia or overseas, depending on the system or supplier.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include:

  • Access controls.

  • Password protection.

  • Multi-factor authentication where available.

  • Staff and contractor confidentiality obligations.

  • Secure systems and reputable service providers.

  • Software updates and security monitoring.

  • Backups and recovery procedures.

  • Limiting access to people who need it.

  • Secure disposal or de-identification where appropriate.

  • Processes for responding to suspected privacy incidents.

No internet transmission or electronic storage system can be guaranteed to be completely secure. You should take care when sending information online and avoid sending complete payment-card details or unnecessary sensitive information by ordinary email.

If we become aware of an eligible data breach, we will respond in accordance with applicable law, including the Notifiable Data Breaches scheme where applicable.

14. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide or manage services.

  • Maintain business and financial records.

  • Meet legal, regulatory, tax, accounting or insurance requirements.

  • Resolve disputes and complaints.

  • Enforce agreements.

  • Protect our legitimate business interests.

  • Respond to legal claims.

Retention periods vary depending on the type of information and the purpose for which it is held.

When personal information is no longer required, we will take reasonable steps to destroy, delete or de-identify it, subject to legal, technical and operational considerations.

15. Access to personal information

You may request access to personal information we hold about you, subject to exceptions under the Privacy Act or other applicable law.

To request access, contact us using the details in the “Contact us” section and include:

  • Your full name.

  • Contact details.

  • The information or records requested.

  • Any relevant booking or customer reference.

  • A preferred method of response.

We may need to verify your identity before responding.

We will generally respond within a reasonable period. We will not charge you for making an access request, although a reasonable charge may apply for providing access in some circumstances, where permitted by law. We will tell you before imposing any charge.

16. Correction of personal information

You may ask us to correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may ask you to identify the information you believe is incorrect and provide the correct details.

We will take reasonable steps to correct personal information within a reasonable period. If we decide not to make a requested correction, we will explain the reason where required by law and, where appropriate, note your requested correction with the relevant record.

17. Privacy complaints

If you believe we have mishandled your personal information or breached this Privacy Policy, please contact us first.

Privacy Officer
Adventure Out Loud Pty Ltd
Address: 1207 Kandanga Creek Rd, Kandanga, QLD, Australia, 4570
Email: privacy@gorilla-trek.com
Telephone: +61 432 822 652

Please provide:

  • Your name and contact details.

  • Details of your concern.

  • The relevant website, booking or interaction.

  • Copies of relevant correspondence or documents.

  • The outcome you are seeking.

We will acknowledge and investigate your complaint within a reasonable period. We may contact you for additional information or to verify your identity.

We aim to respond within 30 days, where practicable. If we need more time, we will explain the reason and provide an expected response timeframe.

If you are not satisfied with our response, or if your complaint is not resolved within a reasonable time, you may contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner
Website: OAIC privacy complaints page
Telephone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

The OAIC generally expects an individual to raise the matter with the organisation first before making a complaint to the Commissioner.

18. Employment and recruitment information

If you apply for employment or contract work with us, we may collect information reasonably necessary to:

  • Identify you.

  • Assess your application.

  • Verify your qualifications and experience.

  • Contact referees.

  • Conduct background or right-to-work checks where appropriate.

  • Comply with legal obligations.

  • Manage recruitment and onboarding.

This information may include your name, contact details, employment history, education, qualifications, work rights, references and other information you provide.

We will handle recruitment information in accordance with applicable privacy law and may retain it for future opportunities where permitted and appropriate.

19. Children

Our services are not generally directed at children.

If a child’s personal information is required for a booking or service, it should be provided by a parent, legal guardian or authorised adult.

If you believe a child has provided personal information to us without appropriate authority, contact us using the details in this Privacy Policy.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services or websites.

  • Changes to our technology or suppliers.

  • Changes to privacy laws or regulatory guidance.

  • Changes to how we collect, use or disclose information.

  • Changes to our business structure.

The current version will be published on the relevant website and will show the date it was last updated.

If we make a material change, we may notify affected individuals where required or appropriate.

21. Contact us

If you have a question about this Privacy Policy, want to request access or correction, wish to withdraw from marketing, or want to make a privacy complaint, contact:

Adventure Out Loud Pty Ltd
ABN: 85 124 320 529
Address: 1207 Kandanga Creek Rd, Kandanga, QLD, Australia, 4570
Privacy email: privacy@gorilla-trek.com
General enquiries: hello@gorilla-trek.com
Telephone: +61 432 822 652
Website: gorilla-trek.com